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Dunbartonshire and Argyll & Bute valuation Joint Board
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Best Value

 

Dunbartonshire and Argyll & Bute Valuation Joint Board initially committed to 'Best Value' in 1999 when it made its first submission to the Scottish Executive. That submission contained a self-assessment of the Joint Boards compliance with the essential elements of Best Value, a demonstration of how it achieved value for money, a service review schedule and a framework for the development of public performance reporting.

By placing a formal requirement on local authorities, including Valuation Joint Boards, to 'secure Best Value', The Local Government in Scotland Act 2003 created a statutory requirement to provide continuous improvement in public services.

Audit Scotland had recognised that:-

"It is clear that the Board is committed to the introduction of a Best Value framework and is taking a proactive approach in further developing arrangements. Current areas of strength include regular reporting on Best Value issues to members of the Board, well established procedures for the reporting and monitoring of Key Performance Indicators and the publication of an annual performance statement"

Areas where the Joint Board has improved are in the following:-

- Publication of a Corporate Governance Statement
- Introduction of a Customer Comments and Complaints Process
- Introduction of a Customer Satisfaction Survey
- Enhanced Public Performance Reporting
- Implementation of Equalities Schemes

The Board's ability to provide continuous improvement has also been enhanced by the introduction and regular review of the following:-

- 3-yearly and Annual Service Planning
- Audit Action Plans
- Risk Management Procedures including a Risk Register and Action Plans
- Reporting Framework

Most important, however, has been the significant improvement in our performance in relation to service provision in recent years. 

View the DAB-VJB Council Tax Key Performance Indicators 2000 - 2011. Document opens in a new window in .PDF format. 

View the DAB-VJB Valuation Roll Key Performance Indicators 2000 - 2011. Document opens in a new window in .PDF format.

 

Dunbartonshire and Argyll and Bute Valuation Joint Board is keen to hear your views on its reporting policy and if you have any suggestions on how we can improve in this area please e-mail us at assessor@dab-vjb.gov.uk

 
West Dunbartonshire - from the banks of Loch Lomond to the shores of Clyde
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